Legal information
PERSONAL DATA PROTECTION NOTICE
(PDPA Compliance – Malaysia)
1. Introduction
Wyndham Grand Bangsar Kuala Lumpur respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This notice explains how we collect, use, disclose, and safeguard your personal data.
2. Collection of Personal Data
We may collect personal data from you through various means, including:
- When you make a room reservation or event booking
- When you check-in or register as a guest
- When you sign up for Wyndham Rewards or our newsletters
- When you contact us via phone, email, or website inquiry forms
The personal data collected may include:
- Name, IC/passport number, contact number, email address, mailing address
- Payment details and booking information
- Company or travel agency details (if applicable)
- Vehicle information (for valet or parking use)
- CCTV images (for safety and security)
3. Purpose of Data Collection
Your personal data is collected for purposes including but not limited to:
- Processing room reservations and payments
- Managing guest check-in, check-out, and services
- Communicating promotions, offers, or surveys (with consent)
- Ensuring security and safety within the premises
- Complying with local laws and regulations
4. Disclosure of Personal Data
Your personal data may be disclosed to:
- Wyndham Hotels & Resorts and its affiliates
- Third-party service providers (IT support, payment processors, transport partners, etc.)
- Government agencies or law enforcement authorities when required by law
We will not sell or disclose your data to unauthorised third parties.
5. Security & Retention
We take appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access.
Your data will be retained only as long as necessary for the purposes stated above or as required by law.